Rental & Housing

AI Calling Agent, Automation for Your Customer Experience

Client:

HOPO Homes

Industry:

Rental & Real Estate

Region:

Dubai, United Arab Emirates

Duration:

1 year

Budget:

Not Disclosed

HOPO Homes faced several challenges in managing customer interactions for their rental properties in Dubai:

Handling a high volume of inbound and outbound customer inquiries, often leading to delayed responses.
Manual scheduling and coordination of property viewings, which was time-consuming and prone to errors.
Difficulty in providing personalized assistance to potential tenants at scale.
Ensuring consistent follow-ups and engagement across multiple channels (calls, chats, messages).

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Our Approch

To address these challenges, we implemented:

Agentic Chatbots: AI-powered chatbots capable of handling inquiries 24/7, providing instant responses to questions about rental listings, pricing, availability, and amenities.
AI Calling Agent: Automates outbound calls to potential tenants, confirms appointments, and follows up on inquiries without human intervention.
Viewing Setup Automation: Integrated scheduling system to allow customers to book property viewings seamlessly, reducing manual effort and avoiding double bookings.
Context-Aware Responses: Our AI pulls from HOPO Home’s property database to provide accurate, real-time answers, maintaining a personalized and human-like interaction.

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The challenge

HOPO Homes faced several challenges in managing customer interactions for their rental properties in Dubai:

Handling a high volume of inbound and outbound customer inquiries, often leading to delayed responses.
Manual scheduling and coordination of property viewings, which was time-consuming and prone to errors.
Difficulty in providing personalized assistance to potential tenants at scale.
Ensuring consistent follow-ups and engagement across multiple channels (calls, chats, messages).

‍

The solution

To address these challenges, we implemented:

Agentic Chatbots: AI-powered chatbots capable of handling inquiries 24/7, providing instant responses to questions about rental listings, pricing, availability, and amenities.
AI Calling Agent: Automates outbound calls to potential tenants, confirms appointments, and follows up on inquiries without human intervention.
Viewing Setup Automation: Integrated scheduling system to allow customers to book property viewings seamlessly, reducing manual effort and avoiding double bookings.
Context-Aware Responses: Our AI pulls from HOPO Home’s property database to provide accurate, real-time answers, maintaining a personalized and human-like interaction.

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Measurable results

50%

Faster Response Time for Inquiries and Bookings.

70%

Reduction in manual Customer Support Workload.

Logan Meyer,

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